Information Management & Business Intelligence
Enterprise Event HandlingWhatsApp for Business Engagement
Get more knowledge about WhatsApp offering from our brochure or a live demo
Use Cases of WhatsApp Channel
- Customer Service
It can be used as a channel for delivering customer services
- Notification Channel
Organizations can use it as a notification channel with customers
- Internal Users Support
WhatsApp can be used internally by organizations for support and help desk
- Field Services
A new channel for field services teams including sales force teams
- OTP Authentication
It can be used as a second factor authentication
- Customer Support
A new channel for customer complaint management and support
Digital Call Center
Agents can receive customer messages and respond to them- Social Media Engagement
One of social media channels
What we can do with WhatsApp
Offering WhatsApp traffic through one of large worldwide WA traffic providers. with our partnership with Vonage we got the best SLA service of WhatsApp traffic
Offering technical training and consultancy for using WhatsApp API’s
that we can implement end-to-end integration projects for WhatsApp and middleware. This covers back-end services integration with WhatsApp channel
Setting up, implement, configure, tune and integrate with our S-Bot Chatbot. Integrate with 3rd party chatbot through our API connectors
This ranges from WhatsApp engagement and multi-agent support to various WhatsApp use cases (notification engine, campaign management, transactional channel, support, etc.)
We offer various services with WhatsApp from traffic provisioning through our partnership with major Facebook partners to full utilization of WhatsApp channel. We can implement various use cases that are fully integrated with organization operational systems.