Smart Chatbot (S-Bot)

Chatbot For Banking

Support Bank Products Queries
Support replies to questions about different bank products(Loans / Accounts / Certificates / Cards / Digital Banking …etc)
Bank Visitors Data Collection
Collecting Anonymous Visitors Information for future follow up and communication
Services For Bank Clients
- Supporting clients FAQ / Bank Products queries
- Providing list of services :
  - Getting account balance
  - Getting account transactions
  - Getting bank statement
  - Complaints submission
  - Knowing Nearest Bank Branches
Support FAQ Queries
Support answering to general banking questions from users
Get Transactions Information
Bank client can view list from one up to last 10 transactions occurred on his accounts
Bank Statement Issuing
Bank client will be able to select duration of bank statement even(last month / last 3 months / specific date) and get PDF file for his bank statement

Services For Bank Visitors
Supporting visitors FAQ / Bank Products queries
Providing Complaints submission / Knowing Nearest Bank Branches Services
Bank Client Identity Verfication
Verify client identity by getting (customer number / National ID) then sending OTP (One Time Password) through SMS for login authorization and client services access
Language Detection
Flexibility for user to choose conversation language either Arabic or English at the start or during chat session
Initial Greetings
User Greetings with different styles (Hello / Good Morning/…)
Personalization
Using Visitor data or client data to chat with user personally by name
Supprt Multiple Users in Banking Domain
Handling conversation with both categories Bank clients and Visitors